Why should I go with Aqua Chill instead of another water company?

Aqua Chill Customer Service and Support

Aqua Chill has four distinct advantages over our competition:

  1. Aqua Chill is the manufacturer of your reverse osmosis system

    Most companies in our industry simply purchase systems and/or components from several suppliers. If you were to examine the equipment in the accounts of our competitors you may see several different manufacturers reverse osmosis systems installed there. These companies typically purchase their product based on cost and not on performance. As a manufacturer of reverse osmosis products for over 25 years, Aqua Chill updates the reverse osmosis purification unit at least annually. If your Aqua Chill system was installed 10 years ago, it will always include the same updated operating parts as those systems installed today.

  2. Top of the line component used in the manufacture of your reverse osmosis system.

    Aqua Chill uses the Thin Film Composite membranes. Aqua Chill also uses only Solid Carbon Block pre-filters to eliminate any guesswork on the timing of your filter change.

  3. Great service protocol, all at no extra charge.

    Aqua Chill’s preventative maintenance is performed every 6-8 months and consists of the following service elements:

    • Replace pre-filters every 6–8 months.
    • Replacement of Reverse Osmosis membrane at least every 3-years.
    • Reverse Osmosis tank is sanitized ever 12 months.
    • Tank re-pressurization every 12 months.
    • Cooler exterior cleaned every 6-8 months.
    • Heat exchanger is cleaned every 6-8 months.
    • Incoming water pressure to reverse osmosis system tested every 6-8 months.
    • Product and source water tested for TDS (total dissolved solids) every 6-8 months.

    Many competing companies perform preventative maintenance only every 12-18 months.

  4. Free installation utilizing components that exceed industry standards.

    Aqua Chill uses air gaps or check valves on all of our installations. An air gap or a check valve prevents water from a backed up drain flowing backwards into the reverse osmosis system. These measures protect the system from being contaminated with bacteria. Many companies do not install air gaps or check valves on their reverse osmosis systems, leaving them vulnerable to the formation of bacteria.

    All of Aqua Chill’s installations are hard plumbed. Aqua Chill uses only easy adapters or tees when attaching to the cold water supply line. These connection methods conform to local plumbing codes and hence, are much less likely to leak. Many competing companies use piercing valves, which are notorious for causing leaks.

    Aqua Chill installs the reverse osmosis system at the water source instead of inside your drinking water cooler. This type of installation is important for these reasons:

    • Water Pressure

      If your chosen cooler location is not within 10 to 15 feet of a water source there may not be enough water pressure for a reverse osmosis system to function correctly. If you choose to locate your cooler greater than 15 feet from the water connection, both the quality and quantity of your drinking water may be negatively affected.

    • Surface area of the filtration media

      Companies that put reverse osmosis systems inside their customer’s cooler may have to use miniaturized filter components to make them fit. While it might seem like a good idea to install the reverse osmosis system inside your cooler cabinet using miniaturized filter components, there is much less filtration media for the water to pass through leading to a greatly shortened filter life. Aqua Chill only uses full size commercial components in all systems it manufacturers.

    • Increased exposure for potential leaks

      If you’re evaluating a reverse osmosis company planning to install the reverse osmosis system inside your cooler, you are exposing yourself to needless liability in the event a leak was to occur.   Most water lines in a typical commercial reverse osmosis system installation involve running a water line inside your walls and ceiling space.   If your reverse osmosis system is installed inside your cooler, your technician must run a pressurized line to and from the cooler. In the event of a leak, you have full city water pressure and the potential for major flood damage. Aqua Chill installs the reverse osmosis system at the water source and runs only the product line through the ceiling and wall to the cooler.  In the event of a leak, your reverse osmosis unit is only making a little over one gallon per hour (25gpd reverse osmosis system). This greatly minimizes your exposure to water damage caused from leaks.

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